The team at EGV strive to offer Excellence in customer service.
Today we thought we’d take a moment to blog about the IMPORTANCE of good customer service, after all you, the customers are the lifeline to our business.
At Extreme Gleam Victoria (EGV) we concentrate on LISTENING to our clients, we ensure the time is taken to VALIDATE your concerns.
We are proud to acknowledge we DON’T MAKE PROMISES WE CAN’T KEEP!
On a daily basis our team make great efforts to EXCEED the expectations of our customers.
We want you to know FEEDBACK is very welcomed. Extreme Gleam Victoria consider your feedback to be Effective Listening & Highly Motivational to our whole team.
“Hi Guys, just want to thank you sincerely for the fabulous carpet cleaning results. You actually assisted us more than you know by offering us the option of tracking around the bedroom furniture, as opposed to a full carpet clean of each bedroom. We saved money which we appreciated. Your FREE hallway carpet clean was exceptional and unexpected but make absolute sense considering it butted up to the large lounge room carpeted area. Loved that you moved the furniture in the lounge as you worked. We are winter ready” !
Great service, thanks again Ross & Dave
Loretta & Family (Lake Wendouree)
“Dear Rosemary thank you for taking the time to listen when i booked in my lounge suite to be cleaned. As you know i had concerns ! It looks amazing, actually brand new. Your advice on how to keep it cleaner longer was so helpful. I will certainly be emailing you shortly as i now need those windows i mentioned cleaned professionally”
Regards Janice (Ballarat North)